Client Relationship in Hotel Industry


It wasn’t that long ago that travelers would book hotels without knowing much about them. Without that aid of review sites and social media, most people had to make do with travel guides and hotel marketing to choose where to stay. If they had a negative experience, they’d probably never stay there again, and maybe tell a few people, but that would be it. Even hotels that provided good service had the luxury of making a mistake now and then without having to worry about long-term repercussions. Now more than ever, hotel customer service must provide all guests with a great experience, or run the risk of some very negative attention.

Duration:  5 days
Session 1 :  9.00am to 1.00pm
Session 2 :  1.00am to 6.00pm

Course Objective

  1. Understand the significance of interpersonal skills
  2. To enhance communication skills and foster empathy at workplace
  3. Support a positive and diverse administration in customer service for hotel industry

Course Content

  1. Tenses in Brief
  2. Vocabs – do’s and don’ts
  3. Importance of Communication
  4. Understanding Personalities for Communication and Customer Service
  5. Significance in Communication in Hotel Industry
  6. Introduction to Customer Service ‘Language’
  7. Staying Alert during Phone Conversation.
  8. Key Aspects in Email Writing.
  9. Implying The Foundations.
  10. An Overview Of Presentation.

Client Relationship in Hotel Industry