Client Relationship Development


Customer Care Professionals are made not born into this time and age. We need to cultivate the need to meet the customer’s expectations in order to elevate the standards of Customer Service to the experintial age. This program will be divide dinto three (3) stages where each is a stage to the other. Expect great learnings and sharings to move to the next level of Customer Experience !

Duration:  5 days
Session 1 :  9.00am to 1.00pm
Session 2 :  1.00am to 6.00pm

Course Objective

To enhance skills and knowledge in productivity, understanding latest technology and building leadership skills.

Course Content

  • The Birth of Customer Service.
  • The Different types of Customer Service
  • The Role of a Customer Care Professional
  • The Service touch-points
  • Managing Today’s customers
  • The generations at work

Client Relationship Development